by Sarah Moore, GetWellNetwork

March 13, 2018


Catalyzed by construction of a new children’s hospital and women’s pavilion, Medical University of South Carolina (MUSC) considered what patients need experientially, not just clinically, to get better. The Shawn Jenkins Children’s Hospital reimagines a next-generation environment where human-centric design principles converge with emerging technologies to give patients choice, control and comfort — key components in the healing process.


Read on to learn more about their groundbreaking initiative.




Parents played a critical role in shaping the new facility

Set to open in October of 2019, the new facility, which also includes the Pearl Tourville Women’s Pavilion,
is a ground up design and construction centered around the patient and family experience. The journey to the summit began with all-inclusive efforts to gain a deeper understanding of the important, yet largely overlooked role the patient room plays in positive outcomes.


MUSC recognized including parents in this process — from conceptualization to completion — was
critical to realizing their vision for a state-of-the-art facility that truly delivers the most comprehensive, compassionate and family-centered care. In fact, every one of the 20-plus design teams involved in the planning of the 10-story hospital included a nurse, doctor and parent serving alongside the planners, designers and architects.



The new facility introduces the hotel experience to the hospital setting

The $385 million facility uses the integration of technology to create personalized, preference-driven experiences similar to modern hotels. Every detail of a stay is responsive to the unique needs and customized preferences of a patient and their family.


To do this, MUSC is embracing future-forward technology, including cloud computing, machine learning, artificial intelligence and the “internet of things” to take advantage of features and capabilities like telemedicine, interactive media, multicasting and asset tracking.


Through a strategic partnership with Apple, the hospital envisions an ecosystem made of the tech
company’s products and platforms that together, will optimize workflows and support deeper, more
personal engagement.


Apple mobile devices, wearable technology and in-room TVs will:

  • promote clinical collaboration between families and care teams
  • facilitate real-time patient monitoring
  • deliver actionable data through a seamless EMR integration
  • provide greater continuity and access to patient education across multiple devices



Patients control their experience

MUSC will bring value to their hardware investments with GetWellNetwork — delivering a seamless digital experience and fluid workflow that promotes transparency, access, inclusion and engagement.


By employing a “plug and play” approach to interoperability using GetWellNetwork as an intelligent hub,
the hospital is creating a system designed around the patient.


Interactive entertainment and condition-specific education modules, a record of who has entered their room, meal ordering, environmental controls for factors like lighting and temperature and more will be accessible through a personalized interface. MUSC’s patient room of the future truly accounts for what patients need experientially, not just clinically, to get better.


Learn more about the Shawn Jenkins Children’s Hospital.


April 30 – May 2, 2018  |  Gaylord National Resort & Convention Center  |  National Harbor, MD

GetWellNetwork’s biennial GetConnected conference and exhibition brings together the best and brightest in health care for three days of education, innovation
and collaboration around the future of patient and family engagement. GetConnected 2018 promises a captivating experience featuring inspirational speakers
and presentations, learning labs and workshops, opportunities to get hands on with the latest product innovations and a chance to connect with your community.
Come ready to learn, discover and share. Leave energized with new skills, perspectives and connections.


The Maryland Nurses Association is an accredited approver of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

©2018 GetWellNetwork, Inc.